At CharlieIHaw.com, we strive to provide exceptional customer service and ensure that your shopping experience is seamless and satisfying. This Delivery and Return Policy outlines our procedures for shipping and handling, as well as our return and refund process. If you have any questions or need further assistance, please contact us at [email protected].
Delivery Policy:
- Shipping Locations: We offer shipping to a variety of domestic and international locations. Please check our shipping options at checkout to confirm that we can deliver to your destination.
- Processing Time:
- Orders are typically processed within 1-3 business days from the time of purchase.
- Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances. We will notify you of any significant delays.
- Shipping Methods:
- We provide several shipping options, including standard and expedited shipping.
- Shipping costs are calculated based on the weight of your order, shipping method selected, and destination. Shipping fees will be displayed at checkout before you complete your purchase.
- Delivery Time:
- Delivery times vary depending on the shipping method selected and your location.
- Standard shipping typically takes 5-7 business days for domestic orders and 10-15 business days for international orders.
- Expedited shipping options are available for faster delivery. Please refer to the shipping information provided at checkout for estimated delivery times.
- Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can use this tracking number to monitor the status of your delivery through the carrier’s website.
- Customs and Duties:
- For international orders, customs fees, import duties, and taxes may apply. These charges are not included in the shipping fees and are the responsibility of the recipient.
- Please check with your local customs office for more information on potential charges.
Return Policy:
- Eligibility for Returns:
- If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery for a refund or exchange.
- To be eligible for a return, the item must be unused, in its original condition, and with all original packaging and tags attached.
- Items that have been used, damaged, or altered are not eligible for return.
- Return Process:
- To initiate a return, please contact our customer support team at [email protected] with your order number and reason for the return.
- Our support team will provide you with a return authorization number and instructions on how to return your item.
- Please do not send your item back without a return authorization number, as it may not be processed correctly.
- Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance to ensure your item arrives safely. We do not guarantee that we will receive your returned item.
- Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days and will be applied to your original method of payment.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exchanges:
- If you need to exchange an item for a different size or color, please follow the return process. Once we receive your return, we will send out the replacement item.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
- Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately at [email protected] with your order number and photos of the damage or defect.
- We will work with you to resolve the issue promptly, either by offering a replacement or issuing a refund.
- Final Sale Items:
- Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description before making a purchase.
Contact Us:
If you have any questions or need assistance with your delivery or return, please contact our customer support team at [email protected]. We are here to help and ensure your satisfaction with your purchase.
Thank you for shopping at CharlieIHaw.com. We appreciate your business and are committed to providing you with high-quality bags and excellent customer service.